1. Communicate openly about the transformation’s progress and success
2. Everyone should clearly see how her their work relates to the organization’s vision
3. Be the change you want to see. Leaders model the behavior changes they ask employees to make
4. All personnel adapt their day-to-day capacity to changes in customer demand
5. Everyone should be actively engaged in identifying errors before they reach customers
6. Best practices should be shared
7. Develop employees so they can exceed performance expectations
8. Be sure roles and responsibilities are clearly defined
9 Focus energy on the early adopters and assign projects to high-potential individuals to
10. Start each day with a huddle about the previous day’s results and current day’s work