The Institute for Strategic Improvement
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Customer service

12/7/2016

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The Best Customer Service

We all strive to provide the best products and services available to our customers within the constraints of our company. The factors that go into providing these products and services are many. If we manage the constraints through proper planning and active engagement to produce the optimal Six Sigma based results we are able to develop energy to promote our businesses to the next level and ensure our viability for the future.

When you are preparing for the optimal customer experience you need to ask yourself these questions:

What keeps you awake at night?
Where are your highest costs?
Where are your highest and lowest rates of customer and employee satisfaction?
Which areas do you have the most delay and bottlenecks in?
What problems do employees bring to your attention?
Which areas would you like to improve your quality?
Which part of a process bothers you the most?
Which departments most frequently request more resources?
 
If you are awake at night, costs are high, and quality is low, Six Sigma is the solution. Six Sigma allows you to provide the value actually desired by customers. It allows you to provide world class products and services in a manner that is the most cost effective, efficient, and valued. Six Sigma implementation will help you and your company.

Using the Six Sigma DMAIC companies have a statistical problem solving methodology system using data driven techniques to instill change management values and build a culture of continuous improvement. As you have seen Six Sigma can improve all levels and aspects of a business. No matter the size, type, or number of problems, there are Six Sigma tools to make an improvement. Six Sigma is able to reduce defects, prevent rework, and eliminate waste in all processes. Six Sigma helps to execute strategic change, accelerates the rate of improvement, generates the framework for sustained success, and improves customer value. We hope this Introduction serves you well and sparks the need for improvement innovation within your company or business.

Remember you can start small with little investment and will soon realize great rewards!


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    Author

    Robert Kent Six Sigma Black Belt and improvement professional

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