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Create Persuasion for Change

1/25/2018

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Create Persuasion for Change 
 
Creating the culture for change is done by showing the value of Improvement. This comes from showing people in your company the successes of your projects and maintaining a continual improvement climate. Once people see the changes and improvements is becomes contagious and they want to become a part of it. A good sales pitch is that Six Sigma can take your company out of crisis mode.

Do you feel like you continually struggle to reduce costs, improve performance, or improve your customer’s satisfaction? Providing tools and providing a framework to your employees to improve can easily be done using the DMAIC methodology. In order to create a persuasion for the change you only need to show the success of one project.
 
Developing a persuasion for change and improvement mentality may include establishing systems to match your company through process orientation. This process orientation encourages a collaborative atmosphere which has fluid conversation and communications to better meet the customers’ expectations.
 
To create the persuasion of change start small. Discuss the principles and the benefits then develop the framework for a Six Sigma program at your company. One of the greatest inhibitors to good implementation of change is time. It takes time to develop any good program but good leadership understands the value of taking time to improve what you do.
 
Once you have the buy-in of leadership you can begin integrating Six Sigma tactics into your company using instrumental steps to persuade the change:
 
  • Focus your improvements on the customer. The Voice of the Customer is key to your success and in order to gain Six Sigma buy –in you tie it to what your customer wants.
  • Understand your company’s culture first. If the existing culture is one in which company employees do not work together well, or have difficulties with civility or simply do not appear to care. It will take more time to encourage them to Participating station in process improvement.
  • Develop your data. What are your data sources? Take inventory of what is available. Do you trust the data or will you need more. You will need data to help define the problem in the initial phases or at least give it some validity. If you have any existing critical to quality measure data have it available and know the input and output data as it exists. Determine the validity of your data and if you need additional software to review it.
  • Commit time and resources to your improvement. Without resources and time, improvement teams will suffer and your improvements as well.
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Employee Motivation

1/4/2017

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#Employee Motivation
Employee motivation is easily achieved through Six Sigma and process improvement training.  Once employees are engaged in improvement projects and notice the benefits, they notice how these types of projects can make their workday easier.

What if you have an employee (and this is most often the case) who has no exposure to improvement methodologies or practices? What tools to they have to benefit your company? It’s hard to tell. Only you can answer that question as the owner, a manager, or an employee.

Employee motivation grows under an improvement environment. Employees notice the improvements that are made and want to become involved.  One employee in a healthcare environment was quoted as saying “I never knew how to make things better. I just used the same old processes. Once I learned about Six Sigma and other improvement tools like lean I was able to define the problem, measure it, analyze it, improve it, and control it.  Before, I had no tools to help me correct the problem because I had no exposure to the tools to do so”.
It is this sharing of problem solving tools and techniques which helps employees develop and creates a climate for employee motivation where productivity increases by at least 25%. 

Six Sigma complements the various motivational styles including problem solvers, followers, doers, and thinkers.

The problem solvers have the mathematical and statistical tools to monitor improvement. 
The followers are able to see the ease of the implementation of Six Sigma and benefits in day to day tasks. 
The doers realize the ability to improve their quality and also reduce the necessary steps. 
The thinkers of the company be easily adapt and are motivated by the realm of possibilities to increase satisfaction for the customer and themselves. 

The biggest benefit of Improvement and Six Sigma is to provide tools that previously did not exist within the organization and a framework for quality improvement.

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    Author

    Robert Kent Six Sigma Black Belt and improvement professional

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