Common “Quality” Definitions:
Quality: “The totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs.”
Quality: “An inherent or distinguishing characteristic, a degree or grade of excellence.”
Quality: Do the right thing and do things right all the time.”
Quality: The ratio of performance to expectation.
Each customer has their definition of quality. One way to meet their definition is by developing a quality management system. Quality management systems serve a number of purposes.
- Establish a vision for employees
- Set standards of operation
- Sets goals for employees
- Motivates employees
- Develops the organizational culture
- Fights the resistance to change