The 10 things that can help your business today
ROI – Return On Investment - Ensure every project, proposal, and initiative submitted to you includes an in depth analysis of the return on your investment in the product this helps ensure projects are delivered on time, within budget, and allows you to develop more efficient processes.
Huddle Boards - Start the morning out right by engaging with employees and focusing on the process. Help by removing roadblocks and bottlenecks and determining where variation exists.
GEMBA Walks - Go out into the workplace and see where the work is happening. Engage with your employees and empower them to make improvements.
Operational Excellence - this is a philosophy of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization. The process involves focusing on the customers' needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace.
Standard work - is used to identify defects, create assignments, and establish the discipline of daily follow through as a team. The leader’s role is to coach employees in the first step of the PDSA-cycle to see and understand the problems through prior day (past 24 hours).
A3 - A3 story boards are used as a 1 page depiction of a process using Plan - Do – Study – Act to create consistency and further critical thinking.
Value stream mapping - is a lean-management method for analyzing the current state and designing a future state for the series of events that take a product or service
Voice of The Customer - The “voice of the customer” is a process used to capture the requirements and feedback from the customer (internal or external) to provide the customers with the best in class services and product quality.
Develop Lean Six Sigma Yellow, Green, and Black belt employees – these individuals can reduce waste and improve efficiency, productivity, and performance.
https://www.instituteforstrategicimprovement.com/store/c4/Certifications.html
KPI – Focus on your specific KPI’s – KPI’s are a set of quantifiable measures that a company uses to gauge its performance over time.
Check this at LinkedIn
The 75 KPIs Every Manager Needs To Know from LinkedIn https://www.linkedin.com/pulse/20130905053105-64875646-the-75-kpis-every-manager-needs-to-know
To measure financial performance:
1. Net Profit
2. Net Profit Margin
3. Gross Profit Margin
4. Operating Profit Margin
5. EBITDA
6. Revenue Growth Rate
7. Total Shareholder Return (TSR)
8. Economic Value Added (EVA)
9. Return on Investment (ROI)
10. Return on Capital Employed (ROCE)
11. Return on Assets (ROA)
12. Return on Equity (ROE)
13. Debt-to-Equity (D/E) Ratio
14. Cash Conversion Cycle (CCC)
15. Working Capital Ratio
16. Operating Expense Ratio (OER)
17. CAPEX to Sales Ratio
18. Price Earnings Ratio (P/E Ratio)
To understand your customers:
19. Net Promoter Score (NPS)
20. Customer Retention Rate
21. Customer Satisfaction Index
22. Customer Profitability Score
23. Customer Lifetime Value
24. Customer Turnover Rate
25. Customer Engagement
26. Customer Complaints
To gauge your market and marketing efforts:
27. Market Growth Rate
28. Market Share
29. Brand Equity
30. Cost per Lead
31. Conversion Rate
32. Search Engine Rankings (by keyword) and click-through rate
33. Page Views and Bounce Rate
34. Customer Online Engagement Level
35. Online Share of Voice (OSOV)
36. Social Networking Footprint
37. Klout Score
To measure your operational performance:
38. Six Sigma Level
39. Capacity Utilisation Rate (CUR)
40. Process Waste Level
41. Order Fulfilment Cycle Time
42. Delivery In Full, On Time (DIFOT) Rate
43. Inventory Shrinkage Rate (ISR)
44. Project Schedule Variance (PSV)
45. Project Cost Variance (PCV)
46. Earned Value (EV) Metric
47. Innovation Pipeline Strength (IPS)
48. Return on Innovation Investment (ROI2)
49. Time to Market
50. First Pass Yield (FPY)
51. Rework Level
52. Quality Index
53. Overall Equipment Effectiveness (OEE)
54. Process or Machine Downtime Level
55. First Contact Resolution (FCR)
To understand your employees and their performance:
56. Human Capital Value Added (HCVA)
57. Revenue Per Employee
58. Employee Satisfaction Index
59. Employee Engagement Level
60. Staff Advocacy Score
61. Employee Churn Rate
62. Average Employee Tenure
63. Absenteeism Bradford Factor
64. 360-Degree Feedback Score
65. Salary Competitiveness Ratio (SCR)
66. Time to Hire
67. Training Return on Investment
To measure your environmental and social sustainability performance:
68. Carbon Footprint
69. Water Footprint
70. Energy Consumption
71. Saving Levels Due to Conservation and Improvement Efforts
72. Supply Chain Miles
73. Waste Reduction Rate
74. Waste Recycling Rate
75. Product Recycling Rate
ROI – Return On Investment - Ensure every project, proposal, and initiative submitted to you includes an in depth analysis of the return on your investment in the product this helps ensure projects are delivered on time, within budget, and allows you to develop more efficient processes.
Huddle Boards - Start the morning out right by engaging with employees and focusing on the process. Help by removing roadblocks and bottlenecks and determining where variation exists.
GEMBA Walks - Go out into the workplace and see where the work is happening. Engage with your employees and empower them to make improvements.
Operational Excellence - this is a philosophy of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization. The process involves focusing on the customers' needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace.
Standard work - is used to identify defects, create assignments, and establish the discipline of daily follow through as a team. The leader’s role is to coach employees in the first step of the PDSA-cycle to see and understand the problems through prior day (past 24 hours).
A3 - A3 story boards are used as a 1 page depiction of a process using Plan - Do – Study – Act to create consistency and further critical thinking.
Value stream mapping - is a lean-management method for analyzing the current state and designing a future state for the series of events that take a product or service
Voice of The Customer - The “voice of the customer” is a process used to capture the requirements and feedback from the customer (internal or external) to provide the customers with the best in class services and product quality.
Develop Lean Six Sigma Yellow, Green, and Black belt employees – these individuals can reduce waste and improve efficiency, productivity, and performance.
https://www.instituteforstrategicimprovement.com/store/c4/Certifications.html
KPI – Focus on your specific KPI’s – KPI’s are a set of quantifiable measures that a company uses to gauge its performance over time.
Check this at LinkedIn
The 75 KPIs Every Manager Needs To Know from LinkedIn https://www.linkedin.com/pulse/20130905053105-64875646-the-75-kpis-every-manager-needs-to-know
To measure financial performance:
1. Net Profit
2. Net Profit Margin
3. Gross Profit Margin
4. Operating Profit Margin
5. EBITDA
6. Revenue Growth Rate
7. Total Shareholder Return (TSR)
8. Economic Value Added (EVA)
9. Return on Investment (ROI)
10. Return on Capital Employed (ROCE)
11. Return on Assets (ROA)
12. Return on Equity (ROE)
13. Debt-to-Equity (D/E) Ratio
14. Cash Conversion Cycle (CCC)
15. Working Capital Ratio
16. Operating Expense Ratio (OER)
17. CAPEX to Sales Ratio
18. Price Earnings Ratio (P/E Ratio)
To understand your customers:
19. Net Promoter Score (NPS)
20. Customer Retention Rate
21. Customer Satisfaction Index
22. Customer Profitability Score
23. Customer Lifetime Value
24. Customer Turnover Rate
25. Customer Engagement
26. Customer Complaints
To gauge your market and marketing efforts:
27. Market Growth Rate
28. Market Share
29. Brand Equity
30. Cost per Lead
31. Conversion Rate
32. Search Engine Rankings (by keyword) and click-through rate
33. Page Views and Bounce Rate
34. Customer Online Engagement Level
35. Online Share of Voice (OSOV)
36. Social Networking Footprint
37. Klout Score
To measure your operational performance:
38. Six Sigma Level
39. Capacity Utilisation Rate (CUR)
40. Process Waste Level
41. Order Fulfilment Cycle Time
42. Delivery In Full, On Time (DIFOT) Rate
43. Inventory Shrinkage Rate (ISR)
44. Project Schedule Variance (PSV)
45. Project Cost Variance (PCV)
46. Earned Value (EV) Metric
47. Innovation Pipeline Strength (IPS)
48. Return on Innovation Investment (ROI2)
49. Time to Market
50. First Pass Yield (FPY)
51. Rework Level
52. Quality Index
53. Overall Equipment Effectiveness (OEE)
54. Process or Machine Downtime Level
55. First Contact Resolution (FCR)
To understand your employees and their performance:
56. Human Capital Value Added (HCVA)
57. Revenue Per Employee
58. Employee Satisfaction Index
59. Employee Engagement Level
60. Staff Advocacy Score
61. Employee Churn Rate
62. Average Employee Tenure
63. Absenteeism Bradford Factor
64. 360-Degree Feedback Score
65. Salary Competitiveness Ratio (SCR)
66. Time to Hire
67. Training Return on Investment
To measure your environmental and social sustainability performance:
68. Carbon Footprint
69. Water Footprint
70. Energy Consumption
71. Saving Levels Due to Conservation and Improvement Efforts
72. Supply Chain Miles
73. Waste Reduction Rate
74. Waste Recycling Rate
75. Product Recycling Rate
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