Is there such as thing as disguised quality? Can you think of any? I thought of the irony as we ate dinner out last Friday night. We went to an establishment that has been in the area for quite some time but we had never tried it.
So we ventured out to our local fish house. It has been there for over 20 years but is a slight drive from our house so it just happens we had not been there before. It has probably never been featured on “Diners, Drive-ins, and Dives” http://www.foodnetwork.com/shows/diners-drive-ins-and-dives.html but would most certainly qualify as a “Dive”.
As we were seated I soaked in the atmosphere. The typical beachy - New Orleans décor you might see in in any fish restaurant. Then I thought, I had to take a picture of the seat in our booth as you can see here. The entire seat looked like this and all of the seats looked like this. They were the same seats since the restaurant opened 20 years ago and that was part of the allure part of the “Disguised quality”. Who would think a restaurant that looked like that could produce some of the best quality food?
Here’s the challenge, can you think of some other areas in the “quality world” with the best quality that you might not notice right off?
Robert Kent Six Sigma Black Belt and improvement professional