Yellow Belts for Veterans
Happy Veterans Day this weekend Saturday, November 11, to all of the brave men and women who have served in the armed forces. Army, Navy, Air Force, Marines, and Coast Guard we are all strong because of you.
We thank you for your service and sacrifices. And to those who have lost family members in the line of duty their sacrifice does not go unnoticed.
From our group of Veterans to yours… Happy Veterans Day!
As a special offer to our Nations Veterans contact us now through Veterans Day for a coupon code for our Lean Six Sigma Yellow Belt for FREE in our “Yellow Belts for Veterans program”. The course is here:
For the coupon code contact us here: https://www.instituteforstrategicimprovement.com/contact-us.html
Improved Customer Loyalty
Six Sigma can help your company with an almost endless multitude of improvement opportunities. Let’s discuss improved customer service as just one facet of the Sig Sigma landscape. Improved customer loyalty is accomplished by using Six Sigma tools to improve problem areas identified by the customer. The importance of customer loyalty cannot be underestimated in both short and long term profit margins of a business and Six Sigma can help your company get there. In order to improve customer loyalty it is important to understand the Voice of the Customer (VOC) and how to measure customer loyalty. Once the voice and measures are established Six Sigma process teams are able to pinpoint the required improvements and can ultimately and the project and its actions to the employees who have the most interaction with customers. To improve customer loyalty there are several steps that can be taken using Six Sigma.
In the spirit of our top ten lists we will be adding top ten updates in between regular blogs.
Top Ten questions to ask for potential Six Sigma Projects
1. What problem(s) are you trying to address?
2. What are the benefits of the potential project and solving the problem(s)?
3. Do you have the commitment from management and stakeholders for the project?
4. Does the project have an achievable scope?
5. Can you quantify the benefits through a valid return on investment (ROI)?
6. Can you achieve the required outputs and deliverables?
7. Do you have capable measurement systems?
8. Do you have the analytical skills to manage the data?
9. Do you know your key process inputs?
The Benefits of Six Sigma Deployment and Good Strategies
Deploying Six Sigma as a business strategy through Six Sigma tools usage and projects is an effective way to realize the benefits of Six Sigma deployment. Six Sigma projects offer better bottom-line results and they allow for better feedback and increased communication for process strategies and critical business processes. To properly create the infrastructure all projects should be used to meet the company’s business strategy and use Six Sigma as a plan and map to effectively meet those goals.
Organizations fail at Six Sigma implementation because they are missing the proper infrastructure. The infrastructure can be a number of things employees, strategy, metrics, or technology. Companies should focus on deployment, execution, and results. Meaning, they should focus on the actual work of Six Sigma not just training employees. Many companies train and fail to deploy and execute. The leadership of your company is responsible to provide the structure, direction, vision, and organizational culture for Six Sigma success. Combining the vision in conjunction with the deployment and execution provides your company the competitive edge for the business economy of today. Businesses and companies have always had challenges. Six Sigma will help you meet the new challenges which evolve highly around technology improvements and new innovation.
Having looked at the Six Sigma infrastructure and implementation remember, now is the time. There is no better time than the present to implement Six Sigma and companies often find many reasons to prolong beginning improvement initiatives. Leadership is key to influencing the change and mentoring the culture. Company leaders have to be willing to do themselves what they’re asking employees to do. This involves direct engagement in their activities. The core competency to sustain Six Sigma improvement is seen through experience and growth over time.
This chart shows the key strategies, deployment components, execution principles and the Six Sigma results of their implementation.
The 5S method is a tool to control outcomes and make improvements to keep you on track for the changes you have implemented. It basically stands for sort, straighten, shine, standardize, and sustain. You can use it for any process or service. Sorting is just as it states, organizing and separating what you need and don’t need. Straighten means to straighten up and arrange items you need for your process or service so they are easily identified. Shine means to clean up your area and set it up where you can keep it clean. Standardize means to organize the first three s’s so everything has a place. Sustain means to keep it going in all of your areas. The 5 S method improves safety and communication, improves process flow, increases compliance, reduces space requirements, boosts morale, removes non value added steps, and reduces wasted time looking for items.
5S means the workplace is clean there is a place for everything and everything is in its place.
5S helps you by eliminating the unnecessary, establishing a place for what remains, and cleaning up remaining equipment, tools, and storage devices. This helps reduce clutter and needed items are readily found. Use visual cues and visual management. These are signs, labels, stickers, and cards marking where things go. The steps are listed below.
Six Sigma and Efficiency, Productivity, and Costs
Efficiency, productivity, and costs generally top the list of desires of leadership to improve upon implementation of Six Sigma to improve quality. Productivity may prove difficult to manage for extremely large companies with locations in remote regions or within different cultures. Six Sigma helps them to determine the root causes of low productivity which may lie in insufficient training or inadequate processes. Six Sigma helps to reduce costs by preventing development of defective products and by reducing reworking defective products. Rework is the major contributor to cost overruns. Six Sigma has significant impact in manufacturing and business environments to identify waste an untapped creativity. This is typically in the form of a reduction in eliminating excessive work processes, overproduction, and replacement of systems which cannot meet the requirements. Six Sigma can also be used to improve the quality of employee satisfaction by elimination of frustrating processes, rework, and lost efficiency.
Finally, one of the most important quality aspects that Six Sigma can provide a company, is to increase their competitive edge. This competitive edge comes in the refinement of processes a reduction in variables to provide the customer their needs. Six Sigma provides the standardization needed to enhance performance and improve consistency for customer satisfaction.
Differences in Sigma Levels
Once the tools of the improvement phase have been used the Six Sigma project team will focus on attaining the necessary Sigma Level. After all, the goal of the improvement is to determine what level of Six Sigma is being met, what could be achieved, what should be achieved, and what the goals for improvement and control should be.
The Sigma levels used in Six Sigma help a company to determine their level of defects and where they fall in terms of their level of improvement. The term "Six Sigma" comes from mathematical statistics. “Sigma” is a term used to denote variance from the mean average of an event. It is understood that for any event or activity, 3 measures of these variances on either side of the mean average will include almost all potential activities. Let’s put this in some perspective.
To put this into further perspective, are you comfortable with an airline that has a crash rate at the 3rd Sigma level? If you have a surgeon who is performing your surgery are you comfortable with a surgical outcome rate at the 2nd Sigma level? Probably not. Customers drive the market and feel more comfortable with business and companies functioning more at the 5th or 6th level of Sigma. Most often, the 6th Sigma level. This chart provides a visual display of the Six Sigma levels.
Training and Certification
Six Sigma certifications are one of the more highly sought certifications of professionals today due to its applicability to most any business or industry. Companies realize the value in applying the Six Sigma methodology to business practices, to save money, improve quality, increase efficiency or enhance performance. Probably the best word of advice is that certification alone does not summarize the value of a true quality professional.
The basic requirements for experience and/or education requirements prior to certification at the Black belt level include:
Green Belts typically differ only requiring one project.
The expectations for a Certified Six Sigma Black Belt are that they demonstrate knowledge of Six Sigma tools and processes, are involved in quality improvement projects, and analyze and solve quality problems at an advanced level from the green belt by using more complex Six Sigma tools and on multiple projects.
Organizational usage of Black Belts varies but in general they manage projects approximately $1 million in value. There is generally one Six Sigma Black Belt for every 100 company employees, and a black belt can manage 3 to 30 Six Sigma Green Belts although a realistic span of control would dictate a level of 15.
Black belt expectations include activities such as:
An added benefit is that Six Sigma certification is transferrable between companies and organizations.
Are certifications are still half price through Mid January Black Belt is $148.50 and Green Belt is $94.50
We give you the tools you need to improve at your job, your business, or your life. Training comes with a certificate for framing with your new designation. Our instructors help you at every step and you'll have legitimate projects you can share with your current or prospective employers.
The Best Customer Service
We all strive to provide the best products and services available to our customers within the constraints of our company. The factors that go into providing these products and services are many. If we manage the constraints through proper planning and active engagement to produce the optimal Six Sigma based results we are able to develop energy to promote our businesses to the next level and ensure our viability for the future.
When you are preparing for the optimal customer experience you need to ask yourself these questions:
What keeps you awake at night?
Where are your highest costs?
Where are your highest and lowest rates of customer and employee satisfaction?
Which areas do you have the most delay and bottlenecks in?
What problems do employees bring to your attention?
Which areas would you like to improve your quality?
Which part of a process bothers you the most?
Which departments most frequently request more resources?
If you are awake at night, costs are high, and quality is low, Six Sigma is the solution. Six Sigma allows you to provide the value actually desired by customers. It allows you to provide world class products and services in a manner that is the most cost effective, efficient, and valued. Six Sigma implementation will help you and your company.
Using the Six Sigma DMAIC companies have a statistical problem solving methodology system using data driven techniques to instill change management values and build a culture of continuous improvement. As you have seen Six Sigma can improve all levels and aspects of a business. No matter the size, type, or number of problems, there are Six Sigma tools to make an improvement. Six Sigma is able to reduce defects, prevent rework, and eliminate waste in all processes. Six Sigma helps to execute strategic change, accelerates the rate of improvement, generates the framework for sustained success, and improves customer value. We hope this Introduction serves you well and sparks the need for improvement innovation within your company or business.
Remember you can start small with little investment and will soon realize great rewards!
Robert Kent Six Sigma Black Belt and improvement professional